Shipping Policy

At Cakesy, we understand that timely delivery is key to every celebration. That’s why we offer fast, reliable, and safe cake delivery services across Hyderabad. Please read our shipping policy carefully before placing an order.

1. Delivery Coverage

  • We currently deliver cakes within Hyderabad city limits.

  • For areas outside our delivery zone, customers may opt for self-pickup (takeaway) from our listed outlets.

2. Delivery Options

  • Same-Day Delivery: Available for selected cakes. Orders must be placed before the cut-off time (usually 2 PM).

  • Scheduled Delivery: Choose your preferred date and time slot at checkout. Ideal for birthday or event cakes.

  • Takeaway Option: Customers can opt to pick up their order from the selected Cakesy outlet at the scheduled time.

3. Delivery Time Slots
We offer the following standard delivery slots (subject to availability):

  • 10:00 AM – 12:00 PM

  • 12:00 PM – 3:00 PM

  • 3:00 PM – 6:00 PM

  • 6:00 PM – 9:00 PM

Custom delivery times may be accommodated on request, depending on order type and location.

4. Shipping Charges

  • Delivery charges may vary based on the distance and type of cake ordered.

  • Final delivery fee is calculated at checkout before payment.

  • Free delivery may be available for select orders or during promotional campaigns.

5. Delays and Exceptions
While we strive to deliver on time, delays may occur due to:

  • Traffic congestion

  • Extreme weather conditions

  • High-volume festive periods
    We will notify you in case of any unexpected delays.

6. Customer Responsibilities

  • Please ensure someone is available at the delivery location to receive the order.

  • In case of an unreachable contact number or incorrect address, we may not be able to complete the delivery, and additional charges may apply for redelivery.

7. Delivery Confirmation
Upon successful delivery, our team may request the recipient’s name and signature or a delivery confirmation photo (with consent).

8. Contact for Delivery Support
For delivery-related queries or changes, please contact:
📧 Email: delivery@yourdomain.com
📞 Phone: +91-XXXXXXXXXX